Showing posts with label loyalty. Show all posts
Showing posts with label loyalty. Show all posts

Wednesday, February 17, 2016

Loyalty gets you something

Everyone is treated like a king! December 2015, Park Hyatt Vendome, Paris.

Last January, Hyatt ran a somewhat targeted promotion that would guarantee their top tier status if you completed a challenge - usually a certain number of nights or stays within a period of time.  TH had by chance booked nearly the number of nights/stays that would make her eligible for this promo. The promo had been leaked by a blogger and then posted on several message boards and like with anything - people started to take advantage of it or thought they could.

TH called and asked if she was eligible. The agent on the phone couldn't even find the challenge (more on that at a later date), she was finally transferred to someone who told her that the challenge was targeted at guests who stayed a lot, but not enough to make the highest tier status, so she was ineligible.


She ended up moving all the stays to the Kimpton chain.

I fumed for a while, we could have lived like Queens on all our stays at the Hyatt - all the suite upgrades, the lounge access, the plushy bathrobes, the extra points! The truth be told, I was a Hyatt Diamond for about eight years and it was lovely. But the hotels that we stay at the most within the Hyatt chain already treat us well, we don't need anything else and that is what matters the most to us.

Sometimes I grow weary of all the things we read on the internet, scams, bonuses, gaming the system successes and hacks and wonder if I'm a rube for not taking advantage of them or relieved that I don't care enough. I wonder how people have the gall to game the system or spend nights coming up with loopholes to let them get away with paying nothing and getting everything.

It is a whole industry and people are happy to add their experiences and knowledge, but I'm not sure I'm game for it.

I'm looking forward to staying at two of the properties that treat us well in the next week.