Showing posts with label hyatt. Show all posts
Showing posts with label hyatt. Show all posts

Wednesday, February 17, 2016

Loyalty gets you something

Everyone is treated like a king! December 2015, Park Hyatt Vendome, Paris.

Last January, Hyatt ran a somewhat targeted promotion that would guarantee their top tier status if you completed a challenge - usually a certain number of nights or stays within a period of time.  TH had by chance booked nearly the number of nights/stays that would make her eligible for this promo. The promo had been leaked by a blogger and then posted on several message boards and like with anything - people started to take advantage of it or thought they could.

TH called and asked if she was eligible. The agent on the phone couldn't even find the challenge (more on that at a later date), she was finally transferred to someone who told her that the challenge was targeted at guests who stayed a lot, but not enough to make the highest tier status, so she was ineligible.


She ended up moving all the stays to the Kimpton chain.

I fumed for a while, we could have lived like Queens on all our stays at the Hyatt - all the suite upgrades, the lounge access, the plushy bathrobes, the extra points! The truth be told, I was a Hyatt Diamond for about eight years and it was lovely. But the hotels that we stay at the most within the Hyatt chain already treat us well, we don't need anything else and that is what matters the most to us.

Sometimes I grow weary of all the things we read on the internet, scams, bonuses, gaming the system successes and hacks and wonder if I'm a rube for not taking advantage of them or relieved that I don't care enough. I wonder how people have the gall to game the system or spend nights coming up with loopholes to let them get away with paying nothing and getting everything.

It is a whole industry and people are happy to add their experiences and knowledge, but I'm not sure I'm game for it.

I'm looking forward to staying at two of the properties that treat us well in the next week.

Friday, February 12, 2016

Scratch and sniff

This blog post sums up my feeling about Blaise Mautin and how one person can be so in love with scent that they seek it out.

I have tiny bars of this soap squirreled away in my smalls drawers and nestled within my t-shirts.  I would follow you to the ends of the earth if you smelled like the Park Hyatt Vendome. A few years ago, they reformulated the scent. I was heartbroken.

The new stuff is fine, its better than fine, but it isn't the same. It has a lot of citrus overtones and less sandalwood.

I can't wait to immerse myself in the scent in a few weeks.

Sunday, November 23, 2014

Keep Calm and Panic Later

Hoxton Station, way out there. 

Update - Hyatt has honored our reservation at their other property without any intervention on my part. I love the AndaZ and will talk about why in a new post. 

What to do when the hotel you have reservations at suffers an unfortunate kitchen explosion and has evacuated all guests until they can determine if it is safe or not.

  1.  Be happy that they didn't just say, oops and laugh it off and blame it on a pot of beans 
  2. Be relieved they have moved all guests into neighboring hotels and will not allow for occupancy until the hotel checks out to be safe 
  3.   Be relieved that while one person was seriously hurt, very few suffered injuries 
  4. Realize that your stay is two weeks away and a lot of things can happen in two weeks, so you should chill
  5.  Make alternative plans because even though you know they'll take care of you, you want to take care of yourself 
  6.  Not call the Customer Service line to bitch and moan because you applied an upgrade to your reservation and you will not accept a downgrade 
  7.  Read the frequent flyer thread on the incident with some amusement and realize everyone thinks their crisis is more important than their fellow travelers 
  8. Keep abreast of changes through the hotel's social media streams 
  9.  All of the above I

I'm going with all of the above.

There is too much other drama in my life and I can wait a little longer to make sure my stay details are going to change. Follow @hyattconcierge and @hyattchurchill on twitter to track the status of the Hyatt Regency Churchill reopening.